Service

Service

Adurolight sets itself apart by offering a high level of service supported by a local sales organisation. Ranging from a 5-year warranty to a lighting plan or tailor-made advice, we will gladly help you choose the right LED lighting for now and for the future.

You are important to us and we tailor all processes based on this fact. We endeavour to achieve and maintain 100% client satisfaction. We can achieve this if you tell us where there is room for improvement. This gives us the opportunity to constantly improve our service. Thanks in advance!

Helpdesk

Our service department will gladly answer any questions you may have. You can call us from 08:00 to 17:00, on Monday to Friday, on telephone number +31(0)523 687 555. You can of course also contact us by email on info@adurolight-move.adurosmart.com. We will respond to your question within 1 business day.

Lighting plan & Tailor-made advice

You might require extra support in developing a lighting plan, or perhaps you have no idea where to start. No problem, we will gladly help. Our lighting consultants are ready to assist you. Call +31(0)523 687 555 or email your question to info@adurolight-move.adurosmart.com

Returns

Our quality is of the best level, and of this we are convinced, but we will gladly be of assistance in the unlikely event that a light or lamp should become defective during the warranty period. You can exchange your defective light or lamp with your dealer or sales point, and will receive a new one upon presentation of your proof of purchase. Fast and easy.

Warranty

We subject all our products to extensive testing. We naturally do this internally, but we also have our quality tested by renowned agencies. Our products comply with the requirements of well-known quality marks such as CE and RoHS and practically all lights and lamps are TüV certified. Before shipment large batches are inspected on location by Adurolight Europe, by way of random sampling. We aim for the best and make every effort to achieve this.

The proof is in the fact that Adurolight truly sets itself apart, by offering a 5-year warranty, or 50,000 hours, on the High Quality LED lighting, and in view of the fact that the power factor surpasses 0.95 for all products. Warranty, service and reliability at the highest level. Adurolight – LED that matters.